For 22-year-old Aaron Stewart, who is severely affected by autism, his condition amplifies this anxiety every time he travels, but thanks to the collaboration and care of Heathrow staff his journey’s have been made easier.
With home in the UK and school in the USA, Aaron travels through Heathrow’s Terminal 5 at least four times a year. To reduce the stress of flying, Heathrow and British Airways staff have worked together for the past five years to ensure Aaron’s journey is exactly the same, time after time.
The same staff meet Aaron at check-in and take him through the same security channel, he visits the same shops before going through the same gate, onto the same bus, and into the same seats of every aircraft. If any detail of the journey is different, Aaron might refuse to get on to the aircraft.